SEO Blog

I got stung by a Logo Bee but it’s all better now!

I would like to start by saying Logobee’s logo samples are of very high quality — but having said that, in my opinion their claim of a “Money Back Guarantee” and the quality of the logo design work they provided me is poor. I spent $425 and only asked for one revision of one logo and they are now refusing to honour their claimed “Money Back Guarantee.” I have currently escalated my PayPal dispute with them to a claim.

[update]
This post got me a very kind email and a full refund from the owner Pavel Rokhmank the next day by 11:40am. My only disappointment is that I have to waste 1 hour of my time making a claim with PayPal and writing the original blog post and that the manager I dealt with didn’t offer me the full refund instead of $176 of the $425 I had spend. I guess some times you have to work to get your money back.

I laud Mr. Rokhmanko for his quick responces and taking the right action. I would also like to note that I have been told by their staff the the person that did my logo is no longer with the firm.

I have been in the Service industry for over 25 years and I fully realize you can’t make everyone happy. It is refreshing to deal company that is owned by a hands-on progressive owner/manager like Mr. Rokhmanko.

Now instead of telling every one how I was ripped off I will be telling them what a progressive owner Logobee has!

Pavel Rokhmanko’s Email Response:

This is Pavel Rokhmanko the owner of LogoBee.com. I was personally informed on the situation and I would like to take care of the situation personally.

First of all I would like to apologize for not meeting your design needs. It is unfortunate, but in our field of business many things depend on taste and personal preferences. I have reviewed all the process and services provided to you. My findings confirm that you purchased a Golden Package In April 23 2007. Your first 8 initial variations were delivered in April 28. After that we have received 4 requests for changes: May2, May 14, May 15, and May 16.

The necessary changes were made according to your request and updated 4 times. After a more careful examination I noticed that we actually made only 2 changes and the rest was just old files. I’m very sorry to admit that you were treated unfairly. It is not our common practice and I deeply apologize for that.

It is true that our policy waives the refund option after 3 or more changes were done. In your case we did make 4 updates, but you had only 2 actual changes made. Your refund will be processed immediately back to your pay pal account in full.

[/update]

Here is the information I provide PayPal with.

“This company has refused to provide me with a full refund even though the product have a ‘money back guarantee’ with no clauses except on another page. In my opinion they are also falsing claiming that I requested “3 or more logo design changes” of which I only claimed 1. I believe there “Money Back Guarantee” is false advertizing and they are acting in bad faith by claiming one request for a change is “3 or more logo design changes”.

I request a full refund and that PayPal issue them a warning for acting in back faith and a warning for false advertizing. I have moved on and am currently getting a logo done with http://www.logoholik.com/ of which I can provide proof of purchasing there Corportate ID package for $690. http://www.logoholik.com/packages/corporate_id.html”

Further I provided the following info to PayPal privately.

“On Logobee’s sales page by the product I purchased it says ‘Full Satisfaction’ and ‘Money Back Guarantee’ with no clauses or *’s for notes. I purchased this produce based on this money back guarantee. Here is the sales page I puchased the product off from.
http://www.logobee.com/logo-design-prices/prices.htm

Also in the notes of the paypal transagaion (payment@logobee.com) of Apr. 23, 2007 it states with no clauses ‘money back guarantee’. ‘Golden Package $425 - 8 logo design samples - Unlimited revisions - Stationery design - Full Satisfaction - Money Back Guarantee -Additional specs can be viewed at the following URL.’
http://www.logobee.com/logo-design-prices/prices.htm

They are trying to use the clause on their policy page that that states ‘3) If work was commenced on one of your samples and 3 or more logo design changes were effected at your request.’
http://www.logobee.com/logo-design-order/policy.htm

I didn’t provide them with sample logos that they worked on and there was only 1 logo design change requested by me other then me telling them that the first set didn’t cut it. They starting by giving me a sample of 5 logo’s and I told them I don’t like any of them. They gave me a further same of 5 logo’s and I asked them to make changes to one of those five logo’s. They came back with 6 differnet samples of that one logo. In my opinion this was only one change that I requested.

At that point I realized that the quality was not there and make a decision to move on and find some one else. The logo’s in my opinion were low quality (5 out of 10).

I ask that PayPal award me a full refund on my purchase (they have offered me a $176 refund to take the package done to the Spring Sale package which I turned down).”

[update]

By the way Logobee is now doing Web Design, they have a French version of their site if you don’t believe in English, are currently (June 7 2007) ranking #6 in Google for Logo Design, and have a good list of client testimonies. With an owner like Mr. Rokhmanko running the show I have no problem voting for this company with my links.

[/update]